Refund Policy

This Refund Policy explains when TradesShop Ltd (“we”, “us”, “our”) may issue refunds for purchased homeowner leads on TradesShop.co.uk.

1. Introduction

TradesShop provides a platform where tradespeople can purchase homeowner job leads. Because leads provide access to homeowner contact details and cannot be “returned”, refunds are only issued in specific, limited circumstances.

2. About Us

TradesShop.co.uk is operated by TradesShop Ltd, registered in England and Wales.

Registered address: 1A Sydney Crescent, TW15 2BJ, United Kingdom.

3. When Refunds May Be Issued

Refunds may be granted at our discretion in the following situations:

  • Invalid or incorrect contact details — The homeowner’s phone number or email address is completely unusable.
  • Fraudulent or spam leads — The job was posted with false information or malicious intent.
  • Duplicate leads — You purchased the same lead twice due to a system error.
  • Lead posted in the wrong category — The job type is entirely unrelated to the category selected.

4. When Refunds Are Not Issued

Refunds are not provided in the following situations:

  • The homeowner does not respond to your calls or messages
  • The homeowner chooses another tradesperson
  • You change your mind after purchasing the lead
  • You are unable to contact the homeowner immediately
  • The homeowner decides not to proceed with the job
  • You disagree with the price of the lead after purchase

5. How to Request a Refund

Refund requests must be submitted through your TradesShop account within 48 hours of purchasing the lead.

Your request must include:

  • Lead ID
  • Reason for refund
  • Evidence (e.g., screenshots of failed calls or messages)

6. Refund Assessment Process

Once your request is submitted, our team will review the lead details, contact information, and any evidence provided. We aim to respond within 3–5 working days.

Refund decisions are final and made at our discretion based on the information available.

7. Refund Method

Approved refunds are issued as:

  • Account credit — added to your TradesShop balance for future lead purchases
  • Original payment method — in rare cases where required by law

8. Abuse of Refund Requests

We reserve the right to suspend or terminate accounts that repeatedly submit fraudulent or abusive refund claims.

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.

10. Contact Us

For questions about this Refund Policy, contact us at:

TradesShop Ltd
1A Sydney Crescent
TW15 2BJ
United Kingdom
Email: support@tradesshop.co.uk

Last updated: January 2026