These Terms and Conditions apply to all trade professionals, sole traders, contractors, and businesses (“Tradesperson”, “Tradespeople”, “You”) who register, list, or purchase leads on the MyTradesShop platform.
1.1. We are NEXRISE TECHNOLOGIES LTD, registered in England and Wales under Company Registration Number 12345678, with our registered office located at 1A Sydney Crescent, TW15 2BJ (“TradesShop”, “we”, “us”, or “our”). You can contact us via email at support@mytradresshop.com or through our contact us page regarding any enquiries about these terms or our platform.
1.2. These terms and conditions apply to Tradespeople accessing and operating on the www.MyTradesShop.com platform, our online marketplace connecting service providers with homeowners and commercial clients.
1.3. By creating an account, accessing, or choosing to use the www.MyTradesShop.com platform to offer your services, purchase leads, or communicate with customers, you agree to be legally bound by this Agreement. If you do not agree to be bound by this Agreement, you must immediately cease accessing and using the TradesShop platform.
2.1. In this Agreement the following words and phrases shall have the following meanings:
“Account Credit” means a balance of funds granted to your Trade Account that you can apply only towards the payment of Shortlist Fees or Lead Purchase Fees.
“Account Owner” means the individual sole trader or registered business entity that has financial responsibility for a Trade Account, the ability to nominate the Trade Account Contact, and the responsibility of the Trade Account's usage.
“Agreement” means these Tradesperson terms and conditions as well as the TradesShop Policies applicable to Tradespeople.
“Contact Details” means one or more items of personal contact information of a Customer shared with you via the TradesShop Platform to enable direct communication outside the TradesShop Platform. Contact Details may include the Customer's name, address, telephone number or email address, as applicable.
“Contact Us” means contacting us via our contact form available on our site or by emailing us at support@mytradresshop.com.
“Content” means all postings, messages, text, files, images, photos, video, sounds, or other materials or communications posted on or via the TradesShop Platform by you, including without limitation, messages sent to TradesShop employees, responses to Feedback, and when you Contact Us.
“Customer” means any person who submits or publishes a Job on the TradesShop Platform for Tradespeople to view and Express Interest in and/or any person who posts a question on “Ask a Tradesperson”.
“Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to either you or us relating to the use of personal data (as defined in the UK GDPR) (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and applicable to either you or us.
“Derived Materials” has the meaning given in clause 7.4.
“Express Interest” means to take any action on the TradesShop Platform to request or obtain a Customer's Contact Details in relation to a Job, including by sending a message, submitting a contact request, accepting an invitation or selecting an option to obtain Contact Details, where available.
“Feedback” means reviews and feedback posted by Customers during a Job or after a Job has been completed, or reviews from your previous customers as permitted by TradesShop.
“Job” means a project/job submitted by a Customer on the TradesShop Platform.
“Lead” means a Job which we give you the opportunity to Express Interest in.
“Materials” means content, data or information (including trade marks and branding) you provide to us in connection with you and your services (but excluding Derived Materials).
“TradesShop” (“us”, “we”, “our” and “ours”) means NEXRISE TECHNOLOGIES LTD, a company registered in England with registration number 12345678 at 1A Sydney Crescent, TW15 2BJ.
“TradesShop Platform” means the website www.MyTradesShop.com (or any other domain owned and controlled by TradesShop from time to time), any web or mobile app hosted by TradesShop from time to time and all the pages, Content, sub-domains and tools contained therein.
“TradesShop Policies” means any policy, procedure, or set of rules or guidelines established by TradesShop from time to time, including the TradesShop Quality Standards Policy, the TradesShop Reviews Policy, the answers to common queries available on our support portal and any other TradesShop policies referred to in this Agreement, as updated, amended, restated or otherwise modified from time to time.
“TradesShop Quality Standards Policy” means the TradesShop Quality Standards Policy set out on the TradesShop Platform, as updated, amended, or otherwise modified from time to time.
“TradesShop Reviews Policy” means the TradesShop Reviews Policy set out on the TradesShop Platform, as updated, amended, or otherwise modified from time to time.
“Service Agreement” means any agreement reached between you and a Customer concerning the services to be performed by you for the Customer in any form, including a verbal exchange, telephone, SMS, email or in the form of a written statement/contract.
“Shortlist” and “Shortlisting” and “Shortlisted” means an event where a Customer's Contact Details are shared with a Tradesperson via the TradesShop Platform.
“Shortlist Fee” means the agreed amount owed by you to TradesShop when Contact Details are shared with you following your Express Interest in a Job.
“Tax” means all forms of tax and statutory, governmental, state, federal, provincial, local, government or municipal charges, duties, imposts, contributions, levies, withholdings or liabilities wherever chargeable and whether of the UK or any other jurisdiction (including, for the avoidance of doubt, National Insurance contributions in the UK and corresponding obligations elsewhere) and any penalty, fine, surcharge, interest, charges or costs relating to it (including interest and penalties arising from the failure of TradesShop to make adequate instalment payments under the Corporation Tax (Instalments Payments) Regulations 1998 (SI 1998/3175) in any period ending on or before Completion).
“Tax Authority” means any government, state or municipality or any local, state, federal or other fiscal, revenue, customs or excise authority, body or official competent to impose, administer, levy, assess or collect Tax in the UK or elsewhere.
“Trade Account” means your online Tradesperson profile registered on the TradesShop Platform.
“Trade Account Contact” means the person who is named on the Trade Account and has day-to-day control over usage of the Trade Account, including activities such as Expressing Interest in Leads and communicating with Customers.
“Tradespeople” and “Tradesperson” means any business, partnership or sole trader who registers on the TradesShop Platform in order to connect with Customers.
“VAT” means value added tax or equivalent tax in any other jurisdiction.
“You” means the Tradesperson entering into this Agreement in order to make use of the TradesShop Platform.
3.1. You can apply for a Trade Account on the TradesShop Platform by submitting a registration form. When you apply, we will ask you to:
3.1.1. provide information about you, your services and, to the extent applicable, your company;
3.1.2. complete an evaluation for each trade you apply for;
3.1.3. verify your identity; and
3.1.4. provide such other information or documentation as we may reasonably request.
You may only use the TradesShop Platform if you are aged 18 or over. By creating a Trade Account or otherwise using the TradesShop Platform, you confirm that you are at least 18 years old.
3.2. You guarantee to us that:
3.2.1. you are, and will remain, legally established and authorized to conduct business in your primary operating jurisdiction (including the United Kingdom, European Union/EEA member states, or the United States of America) and provide your services in compliance with local operating regulations;
3.2.2. the information you provide to us in connection with your application is complete and accurate and you will promptly notify us of any changes to such information and keep your Trade Account information up to date at all times;
3.2.3. you will not in the course of your business hold yourself out as having qualifications, certifications, state/national trade licenses, or expertise that you do not have;
3.2.4. any documents you submit to us or to the TradesShop Platform are genuine documents or true copies of genuine documents.
3.3. We may at our option and at any time require you to promptly provide us with reasonable evidence that any information you have given us is true and up to date and that such information and your conduct is in compliance with this Agreement. We can suspend or restrict your Trade Account until you have supplied this evidence, and we can end this Agreement if you do not comply with our requests.
3.4. You permit us to collect information about you and in connection with your performance of this Agreement and disclose it to tax or other governmental, regulatory, or law enforcement authorities (including HMRC in the UK, IRS in the USA, and EU Tax Authorities under DAC7 reporting regulations) if asked to do so or as required by law or for compliance with our legal or regulatory obligations.
3.5. You will ensure that:
3.5.1. all notices, returns (including any land transaction returns, sales tax returns, or local tax filings), reports, accounts, computations, statements, assessments, claims, disclaimers, elections and registrations and any other necessary information which should be submitted by you to any Tax Authority for the purposes of Tax, VAT, Sales Tax, or Goods and Services Tax (GST) will be made on a proper basis, submitted within applicable time limits and will be accurate and complete in all material respects;
3.5.2. all Tax, VAT, and Sales Tax (whether of the UK, EU, USA, or elsewhere), which you are liable to account for will be duly paid (insofar as such Tax ought to have been paid);
3.5.3. you will maintain complete and accurate records, invoices, elections, statements and other information in relation to Tax, VAT, and Sales Tax that meet all legal requirements and enable your Tax (and deferred tax) liabilities to be calculated accurately in all material respects; and
3.5.4. all Tax deductible under the PAYE system, the Construction Industry Scheme (CIS in the UK), IRS 1099/W-9 requirements (USA), or any other Tax statute have been and will be deducted from all payments made (or treated as made) by you.
3.6. You represent and warrant that you will include in your Trade Account all information required to comply with consumer protection law, local trade licensing standards, and applicable safety requirements. You are responsible for ensuring compliance with all applicable law in connection with the services you offer, including laws relating to licensing, professional indemnity and public liability insurance, tax, health and safety (e.g., OSHA, HSE), and the engagement, supervision, and payment of any employees, subcontractors, or third parties engaged by you.
4.1. You agree to utilize the TradesShop Platform solely for marketing and rendering your professional trade services, corresponding with us and potential Customers, and in a manner that does not infringe upon, restrict, or inhibit any other user's legitimate access to and enjoyment of the TradesShop Platform.
4.2. You covenant and warrant to us that:
4.2.1. when interacting with or utilizing the TradesShop Platform, you are acting strictly within a commercial business capacity as a sole trader, partnership, limited liability company (LLC), limited liability partnership (LLP), corporation, or recognized corporate entity;
4.2.2. you (alongside any personnel, employees, subcontractors, or collaborators acting on your behalf) possess the unencumbered legal right to work and deliver services within your operating jurisdiction, including the United Kingdom, European Union / EEA member states, or the United States of America;
4.2.3. you shall complete all background checks, credential validations, and identity verifications that we reasonably demand periodically and as permitted by statutory law. These may encompass identity authentication, right-to-work audits, criminal record checks (e.g., DBS checks in the UK, background checks in the US/EU), licensing and accreditation checks, and proof of active insurance. We may execute these checks internally or via authorized third-party verification partners. You commit to furnishing any information reasonably requested to facilitate these verifications;
4.2.4. you hold and maintain all statutory and adequate insurance policies necessary to operate your business and deliver your trade services, including adequate cover for any staff or independent contractors working under your supervision;
4.2.5. you will fulfill all undertakings made to Customers, including replying promptly to Leads and project communications, executing the Job in accordance with agreed scope, and delivering timely, superior-quality craftsmanship;
4.2.6. you will continuously adhere to the performance and quality benchmarks outlined in the TradesShop Quality Standards Policy; and
4.2.7. you will only bid on, quote, or execute services for which you hold validated competencies, technical skills, and trade qualifications, executing all work safely and in full alignment with applicable legislation.
4.3. You commit to employing all industry-standard security measures to prevent unauthorized entry, compromise, or technical damage to the TradesShop Platform. These measures encompass, but are not limited to:
4.3.1. ensuring any device used to access the TradesShop Platform is equipped with active, updated security software and antivirus safeguards, avoiding the introduction of malicious code, trojans, or viruses into the TradesShop infrastructure;
4.3.2. maintaining strict confidentiality over your Trade Account credentials, ensuring login details are accessed solely by you or explicitly authorized personnel; and
4.3.3. notifying us immediately if you suspect or become aware that your credentials or Trade Account have been compromised, or if the system integrity of the TradesShop Platform has been breached in any manner.
4.4. Unless permitted by non-excludable statutory law, you are strictly prohibited from performing any of the following:
4.4.1. duplicating, copying, altering, reverse-engineering, framing, mirroring, republishing, downloading, displaying, broadcasting, or distributing any portion of the TradesShop Platform in any format or medium;
4.4.2. attempting to decompile, disassemble, reverse-translate, or otherwise reduce to human-perceivable form any software or code underlying the TradesShop Platform;
4.4.3. accessing or extracting data from the TradesShop Platform to design, build, or inform a competing marketplace product or commercial service;
4.4.4. opening or maintaining multiple Tradesperson accounts without obtaining prior written approval from TradesShop;
4.4.5. engaging in any activity, practice, or communication method designed to bypass, evade, or avoid payment of the Shortlist Fee or Lead Purchase Fee (including sharing personal contact details with Customers prior to official Shortlisting or passing platform fees as line items on Customer invoices);
4.4.6. harvesting, extracting, or utilizing any data, communications, or content from the TradesShop Platform for the development, fine-tuning, or training of software applications, including machine learning models, artificial intelligence systems, or large language models (LLMs); or
4.4.7. deploying any manual or automated mechanism, software, script, crawler, spider, robot, scraper, or data extraction tool (collectively, “Automated Tools”) to harvest, index, or scrape content from the TradesShop Platform.
4.5. We strive to maintain continuous availability of the TradesShop Platform on a 24/7 basis. However, we reserve the right to temporarily suspend, restrict, or take offline any part of the platform as reasonably necessary for routine maintenance, emergency updates, or infrastructure upgrades. Where feasible, we will endeavor to provide advance notice of scheduled downtime. TradesShop shall not be held liable for network disruptions or outages beyond our reasonable operational control.
4.6. You acknowledge that the operation of the TradesShop Platform relies partly on infrastructure and services supplied by third-party vendor vendors (e.g., cloud hosts, payment gateways, API providers). To the maximum extent permitted by applicable law, TradesShop is excused from default or service delays resulting from defects, outages, or failures in third-party software or infrastructure.
4.7. Should you engage any subcontractor, assistant, or third-party operative to fulfill work secured through the TradesShop Platform, you must ensure that such individuals satisfy the same vetting, qualification, insurance, and eligibility standards required of you under this Agreement. You remain fully accountable and liable for all acts, defaults, and omissions of any subcontractor or personnel engaged by you, as if they were your own direct acts. You must enforce full compliance by all subcontractors with applicable statutory laws and the provisions of this Agreement.
5.1. You assume sole legal liability and ownership for all Content that you create, transmit, upload, publish, communicate, or otherwise make available through the TradesShop Platform. All such Content:
5.1.1. must strictly comply with all governing statutory laws and regulations. This prohibits any Content that amounts to a criminal offense, encourages or facilitates unlawful conduct, is libelous or defamatory, violates third-party intellectual property rights, or is otherwise deemed illegal under applicable legislation, including the UK Online Safety Act, EU Digital Services Act, or applicable state and federal laws in the US (“Illegal Content”);
5.1.2. must not contain profanity, vulgarities, racial slurs, discriminatory statements, sexist remarks, or any form of hostile, threatening, harassing, or objectionable language;
5.1.3. must not disclose or publish your direct contact info (including phone numbers, email addresses, personal web links, or external social media handles) prior to being officially Shortlisted for a Job; and
5.1.4. must not advertise, endorse, promote, or direct users toward competing trade networks, marketplaces, or external lead generation tools.
Publishing or distributing any Content that TradesShop deems to breach clause 5.1 represents a material default of this Agreement, granting us the immediate right to restrict, suspend, or terminate your Trade Account.
5.2. You acknowledge that TradesShop does not routinely pre-vet, verify, or endorse user-generated Content. However, TradesShop retains full authority—without incurring liability or obligation—to monitor, inspect, sanitize, edit, or purge any Content where we deem it necessary to uphold statutory obligations, enforce the provisions of this Agreement, or safeguard the welfare of our platform users and the general public.
5.3. Platform users may formally report suspected Illegal Content by contacting us directly via our support team or by emailing support@mytradresshop.com. Upon receipt of a notification, our safety team will evaluate the submission and may purge or restrict the flagged Content and initiate enforcement measures against the originating Trade Account, up to and including immediate suspension or closure. Submissions will be triaged based on severity, giving priority to reports involving immediate physical harm, fraud, or serious criminal conduct. You commit to cooperating fully with all reasonable requests from TradesShop regarding investigations into suspected Illegal Content.
5.4. You acknowledge that TradesShop may deploy automated moderation systems and algorithmic tools to continuously scan and identify potential Illegal Content or platform abuse. If you believe your Content was mistakenly removed, or that your Trade Account was inappropriately restricted due to automated moderation algorithms, you hold the right to lodge an appeal. To initiate an appeal, please reach out via contact us and select the option for Content Moderation & Account Review. Upon receiving your submission, a member of our compliance team will perform a manual human review, aiming to issue a determination within ten (10) business days where practicable. Where an appeal is upheld, TradesShop will execute corrective action, which may include restoring the suppressed Content or recalibrating our automated detection parameters to prevent recurrent misclassifications.
5.5. TradesShop reserves the right to share relevant records, including flagged Content, IP logs, and Trade Account identification details, with statutory law enforcement agencies, tax bodies, or regulatory institutions where required by law, or where reasonably required to investigate fraudulent/unlawful conduct or fulfill legal mandates. TradesShop is under no obligation to notify you prior to disclosing your data to relevant authorities, particularly where such disclosure could compromise an ongoing legal investigation.
6.1. The visibility and positioning of your Trade Account within member search results and project match listings are calculated using automated scoring algorithms. To provide transparency and assist you in optimizing your profile presence on MyTradesShop, the key criteria governing search placement are outlined below in order of weighted significance:
6.1.1. Service Match & Trade Alignment: Algorithms filter listings so that only contractors registered for the specific skill sets, trades, or specializations requested by a Customer are featured in search results.
6.1.2. Geographic Proximity: Physical distance between your registered operational area and the job site is heavily weighted. Close proximity generally ensures quicker response times, reduced transit overheads, and lower total project costs for the Customer.
6.1.3. Customer Feedback & Satisfaction Score: Reviews, star ratings, and testimonials left by previous clients serve as a core metric for evaluating service quality and professional conduct. Maintaining higher satisfaction ratings directly boosts your organic ranking position.
6.1.4. Engagement Metrics & Responsiveness: Your platform activity reflects how promptly you review Leads and communicate with prospective clients. The system measures the frequency and speed of your interactions over recent billing cycles for similar work categories; higher engagement levels translate into improved ranking placement.
6.1.5. New Member Equalization Boost: To afford newly registered contractors a fair opportunity to secure work prior to establishing an extensive feedback history, our system incorporates an automated rotation function. Contractors whose accounts have been active for sixty (60) days or fewer may receive a temporary algorithmic boost, placing them higher in search listings than standard scoring criteria (6.1.1 through 6.1.4) would otherwise dictate. Beyond this boost, new accounts remain subject to baseline relevance and quality parameters.
We reserve full discretion to modify, recalibrate, or update search ranking algorithms periodically. Where substantive modifications are introduced to primary ranking factors that materially impact visibility, we will provide at least fifteen (15) calendar days' prior notification via email or platform announcements (in accordance with statutory platform transparency laws). Minor technical enhancements or routine algorithm tweaks may be implemented without advance notice.
6.2. Contractors may choose to subscribe to optional sponsored placement programs by paying a supplemental promotional fee. Sponsored listings allow a Trade Account to be displayed in featured positions—rotated among eligible participating contractors—above organic search results for matching trade categories. All paid promotional positions are clearly labeled in compliance with advertising standards (such as ASA in the UK and FTC rules in the US) and operate under supplementary terms. For details regarding featured promotional packages, please contact us. Paid promotional placement operates as an independent marketing feature and does not permanently alter your baseline organic ranking calculation.
7.1. MyTradesShop retains exclusive title, copyright, and all statutory intellectual property rights in and pertaining to the TradesShop Platform. This proprietary coverage encompasses all software architecture, interface designs, textual copy, database structures, graphics, brand assets, site layouts, and any platform-generated analytics (“Derived Materials”). Subject to your ongoing compliance with this Agreement, we grant you a revocable, limited, non-assignable, and non-exclusive license to log into, view, and interact with the TradesShop Platform strictly for commercial operations permitted herein.
7.2. Active account holders are granted a conditional, revocable privilege to display official MyTradesShop brand logos and promotional badges across their personal business stationery, vehicles, and digital marketing materials. Should your Trade Account be cancelled, suspended, or terminated for any reason, this permission immediately lapses. You must promptly erase, remove, and cease all use of MyTradesShop trademarks, logotypes, and references to your prior platform affiliation from all physical and digital collateral as soon as practicable, and no later than twenty-eight (28) calendar days post-termination.
7.3. Unauthorized exploitation, replication, or distribution of MyTradesShop’s intellectual property outside the strict parameters defined in this Agreement constitutes a material infringement. In such instances, we reserve the right to immediately terminate or restrict your Trade Account and pursue formal legal proceedings, including seeking injunctive relief and statutory damages under applicable IP laws (including UK, EU, and US copyright frameworks).
7.4. By submitting, uploading, or posting portfolio imagery, business descriptions, reviews, credentials, or branding assets (“Tradesperson Materials”) to our platform, you grant MyTradesShop a non-exclusive, worldwide, royalty-free, perpetual, transferable license to host, display, store, syndicate, adapt, and publish such materials for the purpose of:
(a) providing, maintaining, and improving the functionality of the TradesShop Platform;
(b) advertising and marketing your trade services to prospective Customers across digital, social, and print channels; and
(c) aggregating, analyzing, and synthesizing data to generate software updates, operational insights, and enhanced platform capabilities (“Derived Materials”). You explicitly authorize MyTradesShop to utilize automated processing systems, machine learning models, or artificial intelligence applications (“AI Tools”) to compile and process Derived Materials.
Save for the specific rights granted above, MyTradesShop acquires no ownership title over your original Tradesperson Materials. Any commercial goodwill generated through the display of your branding or trade portfolio on the TradesShop Platform remains solely for your benefit.
7.5. Following the formal termination of this Agreement or closure of your account, MyTradesShop will cease active commercial publication of your Tradesperson Materials on the TradesShop Platform within a reasonable timeframe. However, you acknowledge that we maintain the legal right to preserve archived copies of your information and content to satisfy statutory record-keeping mandates, audit requirements, legal hold obligations, and internal compliance protocols across our operational jurisdictions.
8.1. Neither party nor MyTradesShop (acting as the “Recipient”) shall at any time divulge, broadcast, or disclose to any third party any confidential, non-public, or proprietary information regarding the commercial operations, financial assets, business affairs, client lists, customer records, or supply chain partners of the other party (the “Discloser”), or of any corporate affiliate or subsidiary within the Discloser’s corporate group, save for the following permitted circumstances:
8.1.1. to the Recipient’s direct employees, corporate officers, legal counsel, accountants, financial advisors, contractors, and approved subcontractors who possess a strict need-to-know to enable the Recipient to enforce its legal rights or discharge its obligations under this Agreement. The Recipient mandates that all such personnel, agents, and external advisors to whom confidential information is transferred are bound by non-disclosure obligations no less stringent than those set forth in this Clause 8;
8.1.2. as mandated by statutory law, court order, subpoena, judicial decree, or formal administrative demand issued by a regulatory body or governmental authority of competent jurisdiction (including tax bodies, law enforcement, or regulatory agencies across the UK, EU member states, or US state/federal jurisdictions).
8.2. The Recipient covenants that it shall not exploit, deploy, or commercialize the Discloser’s confidential information for any intent or purpose other than exercising its explicit contractual rights and executing its duties under this Agreement (including maintaining compliance with statutory and regulatory obligations across operating regions).
8.3. The obligations under this Clause 8 shall not apply to any information that: (a) becomes publicly available through no breach or fault of the Recipient; (b) was already legitimately in the Recipient’s possession prior to disclosure without non-disclosure restrictions; or (c) is independently developed by the Recipient without reliance upon or reference to the Discloser’s proprietary information.
9.1. Both you and MyTradesShop operate as independent data controllers (or business entities, as classified under applicable privacy statutes) with respect to personal information processed under this Agreement.
9.2. Each party covenants to strictly abide by all statutory Data Protection Legislation governing its respective data processing activities as an independent controller (including the UK General Data Protection Regulation / Data Protection Act 2018, EU Regulation 2016/679 (EU GDPR), and applicable US federal and state privacy statutes such as the California Consumer Privacy Act / CCPA).
9.3. MyTradesShop processes your personal details strictly in accordance with our Tradesperson Privacy Notice (accessible via our Privacy Policy portal), as modified or updated from time to time.
9.4. You explicitly covenant and agree that you shall:
9.4.1. handle personal information transferred to you directly or made available through the TradesShop Platform—including Customer contact details and job site information (“Personal Data”)—exclusively to fulfill agreed services for that specific Customer and satisfy your statutory, legal, and contractual mandates (“Agreed Purposes”);
9.4.2. implement and maintain robust technical, organizational, and physical security safeguards to protect all Personal Data against accidental loss, unauthorized access, destruction, or compromise;
9.4.3. refrain from transferring or disclosing Personal Data to external third parties, unless strictly required to execute the Agreed Purposes or mandated by statutory law;
9.4.4. notify us without delay upon receiving any data subject rights request (such as requests for access, erasure, correction, or portability) submitted by a Customer or platform user;
9.4.5. provide MyTradesShop with all reasonable cooperation and assistance required to fulfill data subject rights requests in a timely manner;
9.4.6. refrain from disclosing, altering, redacting, purging, or blocking any Personal Data in response to a data subject rights application without prior consultation with MyTradesShop, save where explicitly required by mandatory legislation;
9.4.7. assist MyTradesShop in addressing regulatory enquiries or data subject applications and in maintaining strict compliance with Data Protection Legislation regarding data security protocols, personal data breach notifications, Data Protection Impact Assessments (DPIAs), and formal consultations with supervisory bodies (such as the UK Information Commissioner's Office / ICO, EU supervisory authorities, or US state Attorneys General);
9.4.8. inform us immediately upon becoming aware of any actual or suspected non-compliance with Data Protection Legislation;
9.4.9. establish and maintain comprehensive, auditable documentation proving your continuous adherence to the requirements of this Clause 9; and
9.4.10. notify MyTradesShop without undue delay (and in any event within 24 hours) upon discovering or suspecting any data loss, security incident, compromise, or unauthorized access involving Personal Data.
10.1. You may submit an Express Interest request for any available Lead posted on the system. The specific Shortlist Fee associated with the inquiry will be prominently disclosed prior to taking any affirmative step that could trigger the release of Contact Details. Depending on the workflow designated for a particular Lead:
(a) the Customer's Contact Details may be instantly transmitted to you, in which case the Shortlist Fee is incurred immediately upon disclosure; or
(b) your inquiry will require explicit confirmation by the Customer. Upon the Customer approving the connection, their Contact Details will be released to you and the Shortlist Fee becomes due at that precise instant.
In all circumstances, the obligation to pay the Shortlist Fee matures the moment the Customer's Contact Details are made available to you. For the avoidance of doubt, payment of the Shortlist Fee is not contingent upon you ultimately being awarded or hired for the Job.
10.2. You undertake to pay MyTradesShop a non-refundable (subject strictly to clause 12.9) Shortlist Fee each time a Customer's Contact Details are released to you following your Express Interest submission. The net Shortlist Fee (exclusive of applicable VAT, Sales Tax, or GST) is clearly presented alongside each Lead prior to your confirmation. Shortlist Fees are variable and calculated dynamically based on factors including estimated project scope, monetary value, category complexity, and geographic location of the Job.
10.3. You acknowledge and accept that MyTradesShop acts solely as an intermediary matching service and holds no control over project outcomes. We do not guarantee, represent, or warrant that you will successfully submit a formal quote, secure an appointment, or enter into a contract for any Job for which a Shortlist Fee has been incurred.
10.4. You strictly covenant that you will not circumvent the platform, solicit, or attempt to acquire a Customer's Contact Details outside of the TradesShop Platform (including directing Customers to external websites, social channels, or direct phone lines prior to formal shortlisting) for the purpose of evading the Shortlist Fee. Any violation of this clause 10.4 constitutes a material default, granting MyTradesShop the right to immediately terminate this Agreement and close your Trade Account pursuant to clause 17.1.1.
10.5. All direct dealings, discussions, price quotes, commercial terms, Service Agreements, execution of work, supply of materials, and financial settlements between you and Customers sourced through the TradesShop Platform are strictly independent transactions conducted exclusively between you and such Customers.
10.6. You agree that MyTradesShop shall not be held accountable or legally liable for any damages, financial losses, liabilities, costs, or injuries arising directly or indirectly out of your interaction with Customers. Should a dispute arise between you and a Customer, between you and another Tradesperson, or between you and any third-party supplier or subcontractor, MyTradesShop maintains no legal obligation or duty to intervene, mediate, or arbitrate such conflicts.
10.7. In the event of a conflict or controversy between you and a Customer, another contractor, or a third party, you hereby fully and unconditionally release MyTradesShop, its corporate parent, subsidiaries, officers, directors, employees, agents, and successors from any and all claims, demands, liabilities, suits, losses, and damages (whether direct, indirect, actual, or consequential) of every kind and nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or connected to such disputes, except to the extent such liability arises from our willful default or material breach of this Agreement. Nothing in this clause 10.7 purports to exclude or restrict liability that cannot be excluded under statutory law.
10.8. MyTradesShop is not a party to, beneficiary of, or guarantor under any Service Agreement, commercial contract, or work order formed between you and a Customer as a result of using the TradesShop Platform. Consequently, we disclaim all liability for non-performance, defective workmanship, delayed completion, or non-payment under any such trade contract. The provisions of this clause 10.8 shall survive the expiration, cancellation, or termination of this Agreement.
11.1. You understand and accept that you are eligible to receive public Feedback from Customers once a Service Agreement has been established following your Express Interest, provided project works have commenced or any financial remuneration has been transferred to you. You will be provided with a reasonable facility on the TradesShop Platform to submit a formal response to any published Feedback.
11.2. You shall not, directly or indirectly:
11.2.1. submit, solicit, or arrange for any Feedback to be submitted by impersonating an authentic Customer;
11.2.2. compensate, incentivize, promise discounts to, or offer any financial consideration to the author of Feedback in exchange for a favorable rating or review;
11.2.3. procure, commission, or orchestrate the publication of deceptive, fabricated, or misleading Feedback; or
11.2.4. employ pressure tactics, harassment, intimidation, coercion, or abusive behavior toward any Customer to solicit positive Feedback or suppress negative reviews.
11.3. You acknowledge and accept that MyTradesShop disclaims all legal liability for the content, truthfulness, accuracy, or potential commercial harm resulting from Customer-posted Feedback. Notwithstanding this limitation, we deploy routine verification procedures, anti-fraud algorithms, and manual moderation checks to ensure submitted reviews stem from genuine Customers. We reserve absolute operational discretion to redact, unpublish, or permanently delete Feedback that appears fraudulent, deceptive, or manipulated, or upon the explicit request of the original review author. Accounts linked to artificial, deceptive, or fraudulent review activities may face immediate administrative restrictions, platform suspension, or profile termination.
11.4. You commit to maintaining continuous adherence to the provisions outlined in the MyTradesShop Reviews Policy at all times.
12.1. MyTradesShop issues electronic invoices to your Trade Account dashboard alongside notification alerts sent to your registered email address on a periodic cycle (at least weekly, subject to clause 12.2) covering all accumulated Shortlist Fees, platform service charges, membership fees, and credit top-ups incurred during the preceding billing period. Each statement becomes due and payable immediately upon generation or as specified within the invoice terms. Payment reminders may be dispatched via email, push notification, or SMS.
12.2. We reserve full rights to accelerate invoicing schedules or issue interim statements in the event of payment delays, suspected fraud, or upon your account reaching predetermined credit consumption limits. You will receive prompt notification upon triggering any operational spending limit or billing threshold.
12.3. Platform settlement is executed online via continuous payment authority. To activate and maintain a Trade Account, you must attach an active, valid credit or debit card (or approved digital wallet). By registering a payment card, you authorize MyTradesShop to automatically debit all due balances, subscription renewals, credit package orders, and accrued Shortlist Fees from your linked card on the designated settlement date. Additional payment options may be introduced periodically, subject to supplementary terms disclosed upon activation.
12.4. Account holders with legacy manual billing configurations predating platform updates must transition to automated card attachment upon the expiration, replacement, or modification of their registered card. Manual account holders remain strictly obligated to settle all statement balances by the due date specified under clause 12.1.
12.5. MyTradesShop offers various credit top-up packages, recurring membership plans, and multi-category trade subscriptions to facilitate lead access and profile enhancement:
12.5.1. Credit Purchases: Tradespeople may purchase platform credits (for example, purchasing a bundle of 45 credits for £30) to spend on Lead applications, Shortlisting, or promotional boosts. Purchased credits are non-transferable, carry no direct cash value outside the TradesShop Platform, and expire after twelve (12) months from the purchase date unless otherwise stated.
12.5.2. Membership,category & locations Subscriptions: Subscriptions granting access to secondary trade categories, premium profile features, or discounted credit rates renew automatically on a monthly or annual billing cycle. Applicable subscription fees are automatically debited from your linked card at the start of each renewal period until canceled via your account settings.
12.5.3. Auto-Refill & Threshold Billing: You may enable automated credit replenishment to automatically charge your attached card for additional credit bundles whenever your account credit balance falls below a set minimum threshold.
12.6. Any invoice remaining unpaid past its due date shall accrue statutory interest at a rate of 4% per annum above the prevailing Bank of England base rate (or 4% total per annum if the base rate falls below 0%), running from the due date until full settlement, alongside administrative recovery costs permitted under the Late Payment of Commercial Debts (Interest) Act 1998 (or equivalent state/regional statutes). If an invoice remains unsettled for fifteen (15) calendar days following issuance, MyTradesShop may suspend your access to the TradesShop Platform pursuant to clause 17.3. You may submit formal documentation contesting any disputed charges prior to or during suspension for administrative evaluation.
12.7. MyTradesShop may change, assign, or replace third-party payment processors (e.g., Stripe, PayPal) utilized to process transactions and handle card data securely at any time without advance notice.
12.8. You assume sole responsibility for maintaining copies of all tax invoices, billing statements, and transaction receipts for accounting, audit, and tax compliance purposes (including reporting to HMRC, IRS, or national revenue authorities). MyTradesShop disclaims liability for your record-keeping obligations to statutory agencies.
12.9. Remittances received from your account will be applied to clear the oldest outstanding liabilities or unpaid statement items first, unless mandatory statutory rules require otherwise.
12.10. Reimbursements or fee adjustments are processed strictly at MyTradesShop’s sole discretion and in accordance with our platform refund policies. Unless required by mandatory consumer protection law, approved refunds are issued exclusively in the form of non-cash TradesShop Account Credits applied to your profile balance rather than direct monetary refunds to your card.
13.1. Periodically, MyTradesShop may issue or grant Account Credit to your profile. Account Credit holds no cash value, cannot be redeemed or exchanged for fiat currency, and is strictly non-transferable to any other user or Trade Account.
13.2. Whenever an active balance of Account Credit exists on your Trade Account, any incurred Shortlist Fees or platform charges will automatically be deducted from your credit balance first. Should the total Shortlist Fee exceed your available Account Credit balance, an invoice will be generated for the remaining unfulfilled sum in accordance with Section 12.
13.3. Account Credits are subject to defined validity windows based on the category of credit issued:
13.3.1. Subscription Credits: Credits awarded or issued as part of a recurring membership or category subscription tier shall remain valid for six (6) months from the date of issue.
13.3.2. Credit Bundle Purchases: Credits acquired through direct payment for credit top-up packages shall remain valid for twelve (12) months from the date of purchase, unless an alternative expiration date is explicitly communicated upon issuance.
Once the applicable expiration threshold is reached, any unused Account Credit remaining in your profile balance will automatically lapse, be forfeited, and be removed without right of reinstatement or financial compensation.
14.1. If you identify any discrepancy, error, or questionable transaction billed to your debit or credit card, you must reach out directly via contact us to seek clarification before raising an external dispute with your financial institution.
14.2. In the event that an automated debit fails, or if a previously processed transaction is clawed back, reversed, or disputed via your payment card issuer or banking institution, you remain fully liable to reimburse MyTradesShop for the full unpaid sum using an alternative payment mechanism. Additionally, you undertake to indemnify us for all bank processing charges, recovery costs, and an administrative failure processing charge of £20 + VAT (or local currency equivalent) assessed per failed or disputed transaction. We reserve the right to restrict or suspend your access to the TradesShop Platform until all outstanding fees and penalty charges are cleared in full.
15.1. Nothing in this Agreement operates to restrict or exclude liability for:
15.1.1. either party's liability regarding:
(a) personal injury or death resulting directly from its proven negligence;
(b) fraudulent acts or fraudulent misrepresentations; or
(c) any mandatory statutory liability that cannot be excluded or limited under applicable law; and
15.1.2. your statutory and contractual indemnification obligations owed to us under clauses 15.4 and 15.5.
15.2. Information Broker Intermediary Status: You expressly acknowledge and agree that MyTradesShop operates strictly as an information broker and technological intermediary platform. Our sole function is to relay project information and facilitate introductions between users and tradespeople. MyTradesShop is not a general contractor, employer, supervisor, or agent for any job. We assume zero responsibility, liability, or oversight for the execution, quality, safety, legality, timing, or completion of any tradesperson services, job contracts, or site works.
15.3. Subject to clause 15.1, MyTradesShop shall only be liable for direct losses you suffer as a result of our material breach of this Agreement, excluding any losses that are:
15.3.1. unexpected, remote, or unforeseeable at the time of entering into this Agreement;
15.3.2. attributable to force majeure, network interruptions, or delays outside our reasonable control (provided reasonable precautionary steps were taken pursuant to clause 20.1);
15.3.3. avoidable through reasonable precautions on your part (such as installing recommended software updates, maintaining compatible hardware, or adhering to account security protocols); or
15.3.4. commercial losses, including loss of profits, lost revenue, business interruption, loss of data, reputational harm, or missed commercial opportunities.
15.4. Should any third party—including Customers, regulatory agencies, statutory tax authorities (such as HMRC or IRS), or intellectual property holders—initiate a claim, demand, audit, or legal action against MyTradesShop in connection with:
15.4.1. trade services, quotes, or workmanship provided or offered by you through the TradesShop Platform;
15.4.2. materials, marketing text, portfolio images, or communications published or distributed via your Trade Account, including inaccuracies or omissions therein;
15.4.3. operational actions or omissions taken by us in reliance on information supplied or omitted by you; or
15.4.4. any default or non-compliance by you under this Agreement or applicable statutes,
(collectively referred to as a “Third-Party Claim”), you agree, at our election and direction, to either manage and defend the Third-Party Claim on our behalf or assist us in defending against it at your sole financial expense. You shall not settle, compromise, or enter into any consent decree regarding any Third-Party Claim without our prior written authorization.
15.5. You undertake to fully indemnify MyTradesShop (calculated on a full indemnity, after-tax basis) against all liabilities, financial penalties, fines, litigation costs, damages, direct or indirect losses, legal expenses, and professional fees incurred by us arising out of or related to any Third-Party Claim.
15.6. In the event that software or digital content directly supplied by the TradesShop Platform damages a physical device or digital file belonging to you, we will repair the damage or pay reasonable compensation. However, we disclaim liability for any damage that could have been avoided by installing free system updates or adhering to our minimum technical requirements.
16.1. Reassignment or transfer of an Account Owner profile or designated Trade Account Contact to a different person or legal entity is strictly restricted to narrow, pre-approved scenarios. At no time may account credentials, administration access, or profile ownership be assigned to an external individual or independent organization lacking verifiable legal association with the primary Account Owner.
16.2. If the Account Owner is a corporate entity, limited liability company, or formal partnership that undergoes restructuring, insolvency, dissolution, or termination, you are legally bound to notify MyTradesShop immediately via contact us.
16.3. Approval of any transfer, account renaming, or modification of designated trade contacts remains within the sole operational discretion of MyTradesShop, governed by internal compliance policies subject to periodic updates.
17.1. MyTradesShop retains absolute entitlement to immediately terminate this Agreement, revoke platform access, or lock your Trade Account for any of the following compelling grounds:
17.2. Standard notice for contract termination is thirty (30) calendar days, sent via digital notice, except where immediate or expedited termination is warranted due to:
17.2.1. Statutory, judicial, or regulatory mandates requiring immediate action;
17.2.2. Reasonable grounds to suspect fraud, public harm, or physical threat to Customers;
17.2.3. Repeated or persistent breaches of platform operating rules.
17.3. Without restricting our termination rights, MyTradesShop reserves full authority to immediately restrict, freeze, or suspend platform functionality if overdue balances accrue, or if security risks, fraudulent behavior, reputational exposure, or contact circumvention occur.
17.4. Upon issuing a suspension or termination order, we will generally provide a statement of reasons via a durable medium setting out the primary factual basis for our action, unless:
17.4.1. Confidentiality laws, regulatory directives, or tax obligations prohibit detail disclosure; or
17.4.2. Action is taken as a result of repeated or willful contract violations.
17.5. MyTradesShop disclaims all legal liability or duty to compensate you or any third party for commercial losses resulting from lawful suspension or termination of platform access.
17.6. You agree not to attempt platform re-entry, register duplicate profiles, or utilize third-party accounts once your access has been suspended or terminated.
17.7. Account suspension or contract cancellation shall not extinguish, waive, or diminish any pre-existing debt or financial obligation owed to MyTradesShop.
17.8. You may end this Agreement at any time by clearing all pending invoice balances and notifying us through contact us. Contract termination does not preclude us from pursuing debt recovery or enforcing surviving covenants.
18.1. MyTradesShop reserves the right to amend this Agreement and associated operational guidelines. Substantive modifications will be communicated with a minimum of fifteen (15) days' advance notice via email or platform alerts. Non-material adjustments or formatting updates take effect immediately without prior notification.
18.2. Extended notice periods will be granted for structural amendments that substantially alter your operational workflow or commercial responsibilities.
18.3. Urgent amendments may be implemented immediately without advance notice when necessitated by legal orders, emergency security fixes, fraud prevention measures, or data protection incidents.
18.4. Continued use of the platform after effective dates constitutes full acceptance of modified terms. If you object to amendments, you may terminate your account pursuant to clause 17.8.
19.1. For questions or grievances regarding platform features, billing concerns, or account actions, formal complaints should be lodged via contact us.
19.2. Complaints are investigated within reasonable operational timelines based on technical complexity. Both parties commit to seeking good-faith, amicable resolutions through direct negotiation before initiating formal legal proceedings.
19.3. Independent Alternative Dispute Resolution (CEDR)
Unresolved disputes may be referred by either party to the Centre for Effective Dispute Resolution (“CEDR”) for formal mediation via their dispute portal at www.cedr.com/submit-a-complaint/. Both parties commit to engaging in the mediation process in good faith.
19.4. We reserve the right to decline mediation requests if an independent mediator determines a party previously failed to act in good faith, or where repetitive mediation attempts yield no constructiveness.
19.5. Mediation costs awarded by CEDR will be shared equitably as determined by the appointed mediator based on the merits of the dispute.
19.6. Aggregated metrics on platform complaints, average resolution durations, and dispute outcomes are periodically published on our transparency portal.
Neither party shall be held liable for service delays or execution failures caused by events beyond reasonable control (including severe weather, utility failures, pandemics, or government restrictions). Deadlines shall be extended accordingly. If non-performance exceeds thirty (30) days, either party may terminate the Agreement upon ten (10) days' written notice.
MyTradesShop may transfer, assign, or novate its rights and obligations under this Agreement to a corporate affiliate or acquiring entity without consent, provided your underlying rights remain unaffected.
This document constitutes the entire legal agreement between you and MyTradesShop regarding platform use, superseding all prior oral or written representations, arrangements, or understandings.
This Agreement creates rights strictly between you and MyTradesShop. No third parties hold enforceable rights under the Contracts (Rights of Third Parties) Act 1999 or equivalent statutes.
If any court or competent authority determines a provision to be unlawful or unenforceable, that specific provision shall be severed, and all remaining provisions shall remain in full legal force and effect.
Any delay or failure by us to enforce strict performance of a right or covenant under this Agreement does not constitute a waiver of our entitlement to enforce that right in the future.
This Agreement is governed by and construed in accordance with the laws of England and Wales. The courts of England shall hold primary jurisdiction, without prejudice to consumer rights allowing residents of Scotland, Wales, or Northern Ireland to bring claims within their local home jurisdictions.
Last updated: September 2026