Tradespeople Help Center

Question 1

Why Account Verification Matters & How to Get Verified

Accepted Answer

Discover how verifying your MyTradesShop account unlocks instant job alerts, builds client confidence, and elevates your business profile above unverified competitors.

Question 2

Complete Billing & Payments Guide: Invoices, Payment Methods & Security

Accepted Answer

Everything you need to know about billing on MyTradesShop: accessing invoices, managing payment cards, troubleshooting declined transactions, understanding security protocols, and payment policies.

Question 3

Can I Make a Payment Over the Phone?

Accepted Answer

Understand MyTradesShop's online-only payment policy, how automated credit checkout protects your account from service interruptions, and the security measures behind our digital portal.

Question 4

Can I Talk to Someone About Joining MyTradesShop?

Accepted Answer

Find out how to request a phone callback from the MyTradesShop support team to discuss joining the platform as a tradesperson.

Question 5

Comprehensive Guide to Job Lead Disputes & Refunds

Accepted Answer

Everything you need to know about lodging a job dispute on MyTradesShop: eligibility rules, the 48-hour deadline, contact best practices, dud lead definitions, and how refund processing works.

Question 6

Understanding MyTradesShop Fees, Memberships & Credit Pricing

Accepted Answer

A comprehensive guide to MyTradesShop pricing options: flexible rolling memberships with a free trial, Pay As You Go plans, credit bundles, lead valuation criteria, and billing rules.

Question 7

New Trade Onboarding: How to Get Started & Win Work

Accepted Answer

A comprehensive walkthrough for new trade partners on MyTradesShop—covering onboarding steps, profile optimization, customer communication, and tactics for winning jobs.

Question 8

How Can I Add a New Payment Card?

Accepted Answer

Step-by-step instructions on registering a debit or credit card to your MyTradesShop account, managing multiple payment methods, and fixing setup errors.

Question 9

How Can I Update My Tradesperson Profile?

Accepted Answer

Learn how to customize your MyTradesShop public profile, including uploading logo/photos, adding business descriptions, qualifications, operating hours, and avoiding content warnings.

Question 10

How can I verify my email address?

Accepted Answer

Learn how to complete the email verification process on MyTradesShop using the 6-digit confirmation code sent upon registration.

Question 11

How Do I Add More Trade Categories & Sub-Categories?

Accepted Answer

Learn how to expand your skill profile by adding primary trade categories, sub-categories, and Purchasing additional category add-ons on MyTradesShop.

Question 12

How Do I Request a Review?

Accepted Answer

Learn how to prompt homeowners for feedback on MyTradesShop by updating completed job statuses and asking clients directly.

Question 13

How Do I View and Manage My Reviews?

Accepted Answer

Learn how homeowner feedback works on MyTradesShop: requesting reviews, tracking ratings, responding to feedback professionally, and disputing inaccurate entries.

Question 14

How Our Job Leads Work: Generation, Volume & Lead Maximization

Accepted Answer

Understand how MyTradesShop generates and distributes job leads, what influences monthly lead volume, how to get more job alerts, and why your lead flow might stop.

Question 15

How to Dispute or Remove an Inaccurate Review

Accepted Answer

Understand the criteria for reviewing and removing inaccurate or abusive feedback on MyTradesShop, including community guideline breaches and submitting factual evidence.

Question 16

How Can I Change or Reset My Password?

Accepted Answer

Step-by-step instructions on using the email verification code flow to reset a forgotten password and regain immediate access to your MyTradesShop dashboard.

Question 17

Managing Job Opportunities: Accepting, Rejecting & Raising Complaints

Accepted Answer

Learn how to manage incoming job alerts on MyTradesShop: viewing job details via SMS or email, accepting leads transparently, providing feedback on rejected jobs, and raising complaints.

Question 18

5 Essential Things to Check Before Purchasing a Job Lead

Accepted Answer

Maximize your ROI and win rates by evaluating key lead details—such as job scope, budget, exact location, start timeline, and fast contact strategies—before committing credits.

Question 19

What Are the Benefits of Signing Up for MyTradesShop?

Accepted Answer

Discover how MyTradesShop empowers tradespeople with local job leads, complete schedule control, and a digital profile to grow your business reputation.

Question 20

What Kinds of Job Leads Are Available on MyTradesShop?

Accepted Answer

Explore the range of trade job leads available on MyTradesShop, covering over 45 primary categories from minor home maintenance to full-scale construction projects.

Question 21

Why Is My Account Access Limited?

Accepted Answer

Understand why your MyTradesShop account may be set to limited access, how to reactivate full service, and best practices to prevent future restrictions.

Question 22

Why Is My Payment Failing? Troubleshooting Declined Transactions

Accepted Answer

Discover the top reasons why payment card transactions fail on MyTradesShop, including bank security blocks, insufficient funds, expired cards, and rate-limiting safeguards.

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